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Have questions about your railway journey? We're here to help. Get in touch with our friendly support team.

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+880-2-9611420

+880-2-9611421

Hotline: 16374

How can I book train tickets online?

Visit our tickets page for detailed booking instructions and direct links to the official booking platform.

What are the luggage restrictions?

Passengers can carry up to 40kg of luggage free of charge. Additional charges apply for excess baggage.

Can I cancel or modify my ticket?

Yes, tickets can be cancelled or modified through the same platform used for booking, subject to cancellation charges.

Is food available on trains?

Most long-distance trains have pantry cars serving meals and snacks. Food is also available at major stations.

For urgent travel-related queries or emergency situations, contact our 24/7 helpline directly.